Construction workers come into contact with customers daily. Each new house or site holds a different customer. They could be a good one that offers you regular cups of tea and the occasional bacon butty. Or, they could be the ones who hover, complaining about the price and offering advice on how to do your own job.
Chances are, there’s a bit of both. Therefore, it’s likely that tradesmen have to deal with a lot of sh*t over time. Including cups of tea that are basically 90% milk, it’s just not right. Or, not being offered a drink at all!
One thing a lot of tradespeople appear to have to deal with though is not being paid on time. This is according to a survey conducted by ratedpeople.com and was found to be the top way to p*ss a tradesman off. According to the results, over a fifth of tradesmen get annoyed when they don’t get paid correctly or on time. Who wouldn’t? This is the money that is needed to pay the bills and put food on the table at home.
Another big mistake that customers tend to make though is having unrealistic expectations regarding the cost of a job. Of course, it’s only natural that everyone wants the best deal on a job. However, unknown to homeowners, small additions and changes that might seem minuscule, can actually cause serious added costs to the project. According to recent research though, money is the main factor when hiring a tradesman. Take a look at the full report here.
“It can’t wait, it’s an emergency!”
This term “emergency” is another phrase that well and truly annoys tradesmen, especially when it’s used wrong. The survey found that 28.5% of tradespeople have found it very annoying when a homeowner claimed their job was an emergency when in reality, it wasn’t. Instead, they actually could have waited a few days.
What was the most annoying thing customers tended to do though, was to watch over a tradesman. Almost fifty percent of tradespeople surveyed stated that whilst working, this was the most annoying thing a homeowner could do. Trust is key. Tradesmen know what they’re doing and can be trusted to complete the job without the watchful eye of a hawk. What is surprising though is that tradesmen are regarded as one of the most trustworthy professions! Take a look at the research here.
Of course, it’s understandable customers want to check in on progress and see how things are going. But too much of this can actually just make the work take longer. If a tradesman is having to constantly stop and explain what they’re doing or can feel eyes glued to them, then they’re not going to work productively. In turn, the job can end up taking more time and costing more money. And neither the tradesman nor the customer wants that.
In addition to this, the survey revealed that 32.2% of tradespeople also hate it when customers offer advice on the job they’ve been hired to complete. Tradesmen know what they’re doing. At the end of the day, you wouldn’t offer advice to a surgeon on how to complete surgery. And the same can be said for a tradesman. They are skilled in their field.
Of course, there are the odd “cowboy” builders though who ruin this reputation for other, honest tradesman. However, asking them to stop and explain why they’re doing certain things would probably be better than offering them advice.
So what do you think? Do you agree with these? Or are there other things that annoy you? Let us know in the comments below.