A lot of customers are unaware as to what goes into a job. The time, the money, the skill required. Sometimes, this lack of understanding can even cause conflict between a tradesman and their customer. Consequently, there are a few things that tradesmen simply wished their customer would understand.
1. How much things actually cost.
Sometimes, there can be a constant battle between a homeowner and their tradesman. The customer thinks the cost is too high. And the tradesman is refusing to budge on price. A never ending battle. It’s understandable though, everyone wants to save money. But a ‘five minute job’ is never just a ‘five minute job’ to a tradesperson. They have to earn some money too or the entire job would be pointless.
Plus, there are a lot of different factors that need to be considered when receiving a quote from a tradesperson. The price will more than likely include things that customers don’t even consider like travel time and the time needed to buy the materials. There may even be an extra charge for the quote itself too. Visiting the site and pricing up a job can be extremely time consuming. Time which could have been spent on other jobs earning more money.
2. What skills are required.
Another thing customer’s need to consider; this will also be included in the price of a job. At the end of the day, a tradesman’s costs will reflect his skill set. You wouldn’t expect a receptionist to get paid the same as a doctor. The doctor has trained and gained the skills to be in the position he is. And consequently, his pay will reflect this.
It’s for this reason as well that many tradespeople become irritated by customers following them around and questioning their work. They know what they’re doing. Plus, chances are they’ll finish a lot sooner if they don’t have to constantly prove themselves to customers.
3. How much the site will need to be prepped.
Tradespeople aren’t miracle workers that appear, do the work and then vanish again whilst the customer sits back and relax. Nope. The customer needs to prepare just as much as the tradespeople do. For example, they need accessible parking. It’s no good to the customer if they have to park half way down the street because there’s nowhere close by. It’s just going to make the job longer.
Any way the customer can make the site more accessible for the tradesman will mean they can get the job done more efficiently. I mean c’mon, you can’t expect them not to go to the toilet all day, you need to provide a loo. They’ll have to travel to find one if not, which will end up costing you more time and money. Or, they’ll hire a portaloo, an expense which will ultimately get passed onto you anyway.
So what do you lot think? Are there any other things you wished your customer understood? Let us know in the comments below.